Frequently Asked Questions
Everything you need to know about your O'Neill gear and orders.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that certain items like swimwear must have the hygiene liner intact.
Do you offer international shipping?
Yes, O'Neill ships to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which size to order?
We provide a detailed size guide on every product page to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit in wetsuits and performance gear.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment options like Apple Pay and Google Pay.
How should I care for my O'Neill wetsuit?
To extend the life of your wetsuit, rinse it with fresh water after every use, hang it to dry in the shade (away from direct sunlight), and avoid folding it to prevent permanent creases.